Contact Us

We aim to respond to all inquiries within 24 hours during business days. For urgent matters, we recommend using our live chat during business hours or calling our support line at 1300 TAXO AU for the fastest response. During tax season (July - October), response times may be slightly longer, but we prioritize based on urgency.

Yes, we have registered tax agents available to discuss your specific tax situation. You can request a consultation through our contact form by selecting "Tax Question" as the subject, or by calling our support line. For complex tax matters, we may schedule a dedicated phone or video consultation with one of our tax specialists at a time that works for you.

You can update most of your personal and payment information directly through your account dashboard at my.taxo.au. After logging in, navigate to "My Profile" or "Account Settings" where you can edit your contact details, update payment methods, and manage notification preferences. For security-sensitive changes like Tax File Number updates, additional verification may be required through our support team.

For technical issues, first try clearing your browser cache and cookies, or use a different browser. If problems persist, please contact our technical support team via email at support@taxo.au or through live chat. Include details such as the device you're using, browser type and version, and screenshots of any error messages you're seeing. Our technical team is available during business hours to help resolve any platform issues quickly.

We value your feedback and suggestions! You can share your thoughts through our contact form by selecting "Feedback" as the subject, or by emailing feedback@taxo.au. We review all feedback regularly and use it to improve our platform and services. If you'd like to be involved in future feature testing or focus groups, please mention this in your message, and our product team may reach out when opportunities arise.